O’Connor often flashes back to his time as a loss-prevention officer at Tiffany & Co.’s in New York City, a busy store containing immensely valuable items. Each day, tourists would come into the store to marvel at the magnificent jewelry. “It was an amazing experience to stand and monitor the crowd: hundreds of people, all basically following the pattern of a shopper — except for the three or four people who are not, the toxic outliers,” he recalls. “It’s the same for managers in an organization. There are going to be those outliers. With our unique experience, internal auditors can help keep the honest people honest as well as identify the truly toxic leaders before they cause too much damage.”
Read more here if you are an IIA subscriber (it is behind a paywall, unfortunately) about how internal auditors can create positive change in the face of toxic forms of leadership, and how that change can cause a ripple effect that improves not only leadership, but the culture of an organization.