“I can’t wait until the next time I am audited” is something you hear about as often as “I can’t wait to go back to the dentist” Why is this the case?: 1) It takes time out of our day; 2) we might get criticized for something we already know (e.g., flossing, adequacy of procedures); and 3) it could end with painful financial, mental, and physical results. Depending on people’s past experiences, some would even say the auditors are the most dreaded people to enter their office.
But are we auditors truly so terrible as all that?
Seth Peterson, internal audit manager at the First National Bank in Sioux Falls, SD, draws out some of the ‘pain points’ that auditors can touch on- and asks how we as auditors can change an experience that can feel like pulling teeth to one that feels like a purposeful collaboration.