The old saying, “what gets measured gets managed,” is true. Performance measures have a very powerful influence on people’s behaviors. And that raises the key question: How do we know if the measures we use are appropriate?
Referring to another old saw from Albert Einstein, “not everything that counts is countable, and not everything that’s countable counts,” Russ Linden explores how organizations can revisit and improve their performance measures in meaningful ways. Read more here!