Toyota’s vision is very explicit: “we will meet our challenging goals by engaging the talent and passion of people, who believe there is always a better way.”

How does that work out for people who don’t believe there is always a better way? For people who feel that the outcomes and process are good enough? That they’re already working as hard as they can possibly be asked to and that nobody understands how tough things are, and that they need support, not more challenge? Tricky…

Michael Balle, editorial board member at planet-lean.com, discusses how to address challenges to implementing the lean process and the kinds of attitudes that implementors may meet along the way. Read more here.