Report Highlights

Security at the Enterprise Technology Services State Data Center (data center) has improved due to organizational and staffing changes and the increased role of the Enterprise Security Office. Several longstanding security challenges have been addressed, yet more work remains to further refine and improve security capabilities and to address other areas where roles are not sufficiently defined. The operating environment for the data center remains stable and appropriately controlled. Disaster recovery capabilities have improved, although prioritization of recovery order needs to occur to ensure that the most critical state systems can be restored timely in the event of a major disaster.


The data center is comprised of an extensive inventory of computer operating system platforms and networks. It provides centralized computer services such as networking, email, backup, and server services for more than 100 state agencies, boards, and commissions. Since the creation of the data center in 2006, numerous prior audits have identified significant security weaknesses. Starting in 2015, organizational changes moved overall responsibility for the data center to the Office of the State Chief Information Officer (OSCIO) and expanded the staffing and role of the Enterprise Security Office.


Because of the critical services the data center provides, we audit it every two to three years. This audit followed up on the status of prior audit findings and evaluated the current security framework and stability of the operating environment.

Key Findings

We found:

  1. The OSCIO has made significant progress in improving security at the data center through security planning and staffing, vulnerability assessments, security event monitoring, and anti-malware and patching processes. Further progress is needed to refine these processes and better track vulnerability remediation.
  2. Some security areas require improvement, including privileged access, asset and configuration management, and security incident response. Work is underway to improve Windows privileged access.
  3. Day-to-day computing remains stable and disaster recovery capabilities have improved. While additional disaster recovery capabilities are being built, data center customers need to prioritize which systems should be recovered first in the event of disaster.


We recommend improvements in defining roles and responsibilities, refining vulnerability scanning and security event monitoring, monitoring privileged access, and disaster recovery prioritization.

The Department of Administrative Services and the OSCIO agreed with all of our recommendations. The agency’s response can be found at the end of the report.

Read the full report here.